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Dansk
About Bellishøj
Welcome
Dear Resident
Welcome to Bellishøj, we hope you are happy to live here.
Here you can find the key points from the house rules and download them, find answers to your questions about your home and get help if you experience challenges with water, heat, hard/white goods or the like.
If you have any questions or there is something you are missing, you are always welcome to contact us.
Emergency Numbers
Emergency number Key fob
Emergency number if the key fob does not work for the entrance: 31411214 – Securetec
The number should only be called if the Key fob does not work for your apartment - not for the entrance door or mail box.
Emergency number only for acute damage
Call 5362 0050 and leave a message or text and we’ll get back to you.
An acute damage is:
- Damages e.g. on water pipes or installations.
- A damage that cannot wait for a remedy or limitation.
- An injury where there is a risk to the safety of the tenant(s).
- A damage which will grow in scope and expense if it is not repaired immediately.
Lift
If the elevator does not work, please call Elcon, Elevatorservice 97926322
Responsibility and maintenance duty
Responsibility
The individual resident must comply with any order from Bloch Ejenomsadministration A/S and is liable for damages or expenses that he or she, the apartment’s residents or guests may cause in the rented property, on the buildings or on the common areas of the property.
Maintenance obligations
As a tenant, you yourself have the duty of maintenance, which means that you must ensure that all damages caused in the tenancy are rectified.
If an Acute Damage or other damage has occurred, regardless of whether it is your fault or it is an external damage, you have a duty to ensure that the damage is rectified.
Contents Insurance
It is a good idea to have an contents insurance for your apartment.
Among other things your insurance can cover damage to your personal belongings caused by fire, theft, water damage and more.
Bloch EA's insurance does not cover damage to tenants' belongings, e.g. caused by water damage.
Our insurance only cover damage dealt to the buildings.
House Rules
About the rules
The house rules must be read, understood and observed by all residents so we create a safe home for everyone.
You received the house rules with your rental agreement, you can also download the full version here on the website.
Read the House Rules in Danish
Read the House Rules in English
Below are some key points from the house rules, but remember, all rules must be followed, including those not described here.
Why It’s important to follow the House Rules in Bellishøj
Living in Bellishøj means being part of a community where many people live together.
To ensure that all residents can enjoy a safe and pleasant home, it is crucial to adhere to the house rules.
These rules set out guidelines designed to promote well-being and mutual respect among all residents.
By following the house rules, we ensure:
- Peace and Quiet: Respecting noise regulations especially int the evening and night allows everyone to enjoy their home without unwanted disturbances.
- Cleanliness and Order: Keeping common areas clean and tidy makes the property a comfortable place for all residents.
- Safety: Adhering to safety rules, including fire regulations and access controls, protects both ourselves and our neighbors.
- Community and Respect: Mutual respect and consideration foster a friendly atmosphere and good neighborly relations.
Following the house rules is not just part of your rental agreement; it’s a way to contribute positively to our community and ensure that we all thrive in our homes.
Strollers
Common areas
Take care of the Community
To ensure that all residents can enjoy a safe and comfortable home, it is important to show consideration to each other we want Bellishøj to be a nice place to live.
- No shoes or anything else may be left in the hallway unless you live on the top floor.
- Take account of stair washing, remove your mat e.g. in winter.
- No furniture or other effects may be placed in the hallways, the yard, the Parking Basement or outside the storage rooms. Everything is removed without notice at the resident’s expense.
- Do not park shopping carts anywhere on Bellishøj.
Inappropriate behaviour, which is a nuisance to the other residents – the recommendation of effects, noise, noise, smoking – may result in a warning and clean-up at the resident’s expense.
Inappropriate behaviour
If you observe inappropriate behavior that is a nuisance to other residents, always try to talk together, if that doesn’t help, write to us.
Noise and Music
Everyone must show consideration and avoid noisy behaviour.
Use of noisy tools may only take place between 08.00 and at 20.00 on weekdays and in the period between 10.00 and 18.00 on weekends and public holidays.
Residents must not be disturbed by loud music after 20.00 Sunday to Thursday and after midnight Friday and Saturday (as well as days followed by a public holiday). All doors and windows must be kept closed when loud music is heard.
Holding a party – be considerate and notify your neighbors beforehand.
No Smoking
Bicycles
They may be parked in the bicycle racks in the yard.
They may be parked in the two bicycle spaces in the parking garage.
Cargo bikes can be parked in the rack v. ESV or in the basement in the marked space.
Be Considerate – left bicycles will be removed without warning.
Smoke alarm
Smoke alarm
The smoke alarm is located in the entrance hall.
The smoke detector is powered and must always be turned on at the circuit panel.
It is equipped with a backup battery, so if the power goes out, the smoke detector will operate via the battery.
• The built-in sounder will emit a constant sound when the detector's optical function detects a fire situation.
• The green LED lights up as an indication that the detector is powered.
• The red LED flashes approximately every 40 seconds to confirm that the detector is functioning.
• The red LED flashes rapidly when the detector is in alarm mode.
• The built-in speaker will emit warning beeps if the backup battery is low (will beep approximately every 45 seconds). If it does this for up to 20 consecutive minutes, it indicates that the battery needs to be replaced.
Remember to test the smoke alarm
• Always test all detectors after changing the battery.
• The smoke alarm system should be tested at least once a month.
Damage
Emergency Damage
Damage to e.g. water pipes and installations can appear when you least expect it.
An acute damage is:
- A damage that cannot wait for a remedy or limitation.
- An injury where there is a risk to the safety of the tenant(s).
- A damage which will grow in scope and expense if it is not repaired immediately.
Telephone outside normal opening hours: 53620050
You have a duty of care – you must ensure that the damage is repaired.
Self-inflicted Damage
If there has been damage to your apartment that you are responsible for due to incorrect use, default or accident, you must pay for the rectification and repair yourself.
For example damage to faucets, tiles and toilets that have been damaged by limescale and rust deposits, or a window or induction hob that you have broken.
External Damage
Has there been damage to your apartment which you did not cause and which needs to be repaired.
Repair of damages
Contact Bloch EA via the contact form at the bottom of the page so that the damage can be rectified.
Interior conditions
Drilling, walls
Mounting in the apartment (Not in the bathroom)
The interior walls are made of Fermacell fiber gypsum or aerated concrete. Ceilings are made of concrete.
• Drilling is allowed in ceilings for hanging lamps, etc.
• Drilling is allowed in walls for mounting, etc.
• Drilling is not allowed in an area 20 cm belt above and below switches and outlets, as well as down the wall, as there are hidden cables in the walls.
• Drilling is not allowed in floors, as there are hidden installations in the floors.
• If resistance is encountered while drilling, it may be due to hitting a reinforcement bar in the wall.
• Drilling must be stopped, and a new position for the hole must be found.
• The maximum drilling depth is 40 mm.
• The wall's load-bearing capacity is 15 kg per plug when using 8 mm (Fischer) plastic plugs.
Mounting on partition walls made of fiber gypsum (Fermacell)
Light vertical single items that – without significant protrusion – hang parallel to the wall surface,
such as pictures or decorations, can be easily attached directly to Fermacell fiber gypsum
with appropriate nails, screws, etc. Suitable options include nails, picture hooks with single or multiple nail mounts, or screws and plugs. Information on the load-bearing capacity of mounts can be found in tables A and B.
NB! Be aware that steel plates are installed behind Fermacell panels in neighboring walls.
Mounting on concrete walls
For mounting heavy items on concrete walls (walls facing stairwells, facade walls, and apartment boundaries), it is easiest to drill holes with an electric hammer drill, then insert plastic plugs and screws into the holes.
Installing plastic plugs
When inserting plastic plugs for screws in the aforementioned walls, the plastic plug should be pushed 2-3 mm into the wall surface to allow for a neater and less visible repair.
Mounting light items
For light items, special concrete hooks with steel pins are used.
Bathroom walls
Drilling is not allowed in the walls that make up the bathroom – neither inside the bathroom nor in walls adjacent to the bathroom.
The bathroom is a factory-molded concrete unit with wall thicknesses of only 5 cm, in which all installations are embedded.
Door phone
The door phone has video and 6 touch buttons.
The door phone is equipped with signal LEDs which show which function is activated.
If the door phone does not work – here are the 2 most frequent reasons:
Red LED:
• Lights up when the phone is set to silent/mute - night mode, so you cannot hear it ring.
You can watch how you mute/unmute your door phone on the instructional video or continue reading below.
- Push the bell symbol
- Now a red button lights up above the key.
- The door phone is now silent, and you cannot hear it ring.
- Push the bell symbol again
- Now the red button won't light up anymore and the door phone is no longer in silent mode.
You might have lowered the volume:
1. Press the picture button / light button to select user settings and confirm with the call button.
2. Then select Ringtone or Indstillinger Tastetone
Enabled: Sound when pressing buttons
Disabled: No sound Ring Volume: Ring volume, 8 steps
Remember: After setup, remember to save with the call button.
Is this not the problem? Please read the instructions manual (unfortunately only available in Danish) or watch the video guide below.
Pets
Apply for Dispensation
Dispensation must be applied for to keep ordinary, small pets, provided that the animals are accustomed to living in an apartment and can interact with people.
No disturbances caused by pets will be accepted.
Dispensation for pet ownership must be obtained from Bloch Boligadministration.
If the rules for having pets are not adhered to, permission for keeping pets in the apartment may be revoked.
Dogs must be kept on a leash in the common areas.
It is the responsibility and duty of each pet owner to always clean up after their pet.
Dogs are not allowed to defecate either large or small in the yard out of consideration for planted crops, children playing on the lawn and the other residents.
Not allowed in the yard
Dogs are not allowed to defecate either large or small in the yard out of consideration for planted crops, children playing on the lawn and the other residents.
When you have a dog, please consider the other residents.
Barking dogs
The resident is obligated to ensure that the dog does not bark during the day, especially when the dog is home alone.
It is not permitted to have a barking dog on the balcony, causing disturbance to the neighbors.
Application for keeping pets
Dispensation for pet ownership must be obtained from Bloch Boligadministration.
You must include a photo and papers of the animal you are applying for.
Send your application to info@bloch-ea.dk
Key Fobs
Entrance door
Key fob dosen’t work
If you can’t enter your apartment with the key fobs, please follow the steps below:
1. Take the key fob, update it on the door phone at the entrance door for at least 10 seconds – be patient. Hold the key fob to the door phone until it emits a double beep.
Remember to update additional key fobs
If the key fob still does not work
Contact our emergency number: 31411214 – Securetec
(Danish voicemail after 16 o’clock weekdays and weekend – press 1 for emergency) MUST only be used if the chip does not work for the apartment and therefore not if it does not work for the entrance hall and mailbox.
Order a key fob
A key fob costs DKK 500.
We will send the key fob to you by post, once you have received it, it must be activated on the intercom on the front door.
The cost is deducted from the rent.
Order a new key fob using the form here
Mail boxes
Your name on the mail box
We have put the name on the mailbox, which is in the lease.
We put initials and surnames on all mailboxes.
If you want more names on the mailbox, please fill out the contact form.
Access the mail box
You gain access to the mailboxes with your key tag, you scan your tag in front of the reader, which is located next to the mailbox. The electronic lock automatically opens the pre-programmed mailbox.
The door closes and then locks itself after 5 seconds.
Radiator - Venting
Venting your radiators
You must vent your radiator when:
- It makes abnormal noises
- It has become cold at the top, even if it is turned all the way up.
You can watch the video on how to ventilate your radiator here or read the following instruction:
How to ventilate the radiator:
You can watch the video on how to ventilate your radiator, or you can read how to do it
Turn the thermostat all the way up to the maximum setting
You must have a cloth or paper towel ready.
Find the venting valve which sits on the radiator at the opposite end of the thermostat.
Hold a cloth under the valve, turn the valve counter-clockwise with the radiator key until a little water comes out.
Close the valve again by turning clockwise.
If this does not help
Remove the thermostat on the radiator.
Watch a video guide here or read the following instruction:
To remove the thermostat, hold the thermostat while turning the inner part of the thermostat.
The small pawl, which sits under the thermostat, must be pressed in twice with a hard object.
When the thermostat is to be put back on – it is important that THE GREEN BUTTON ON THE THERMOSTAT POINTS UPWARDS.
Cleaning & Maintenance
The drain
The following must not be poured into the apartment drain:
- Substances that can give rise to deposits of sludge or solid particles (for example sand, paint, plaster, etc.).
- Poisonous and corrosive substances as well as drug residues that can cause damage to drainage lines, treatment plants and nature.
- Organic solvents (for example white spirit, turpentine, cellulose thinner, etc.).
- Sanitary napkins, diapers and the like must not be flushed down the toilet.
The drain, Bath
Clean the Unidrain regularly
The floor drain in the bathroom is cleaned regularly to avoid clogging of e.g. hair, soap residue and grease.
If the drain is blocked in the bath, you must clean the unidrain yourself.
Watch the following video guide or continue reading.
How to clean the unidrain
- Lift the steel grate and the plastic trap can be lifted in the steel bracket.
- Dismount the Unidrain, the small gray box.
- Remove the lid from the Unidrain.
- Clean the Unidrain – dispose of the waste in a garbage bin.
- Flush if necessary with hot water.
- Replace the lid on the Unidrain.
- The drain of the Unidrain must be reinstalled in the drain.
- Replace the grate.
Ensure that it sits correctly in the drain – otherwise, the drain will quickly start to smell.
Balcony boards
No maintenance
The boards on balconies are maintenance-free.
They will turn grey over time, which suits the Bellishøj style.
If you choose to oil them, you are obligated to maintain them annually with oil.
Table Top
Cleaning table tops
Table tops are cleaned with a mild detergent.
Limescale remover must not be used on worktops, as it breaks down the material.
Doors
All doors are surface-treated from the factory. For repair of small scratches and other exterior maintenance, Bloch Property Administration must be contacted.
Cleaning:
- Use ordinary cleaning agents, e.g. ordinary detergent or dish soap.
- Dip a sponge or cloth in the washing water and wring the cloth well.
- Clean from top to bottom. Wipe off.
- Do not use too much water and no agent that can scratch or dissolve the paint.
- Therefore avoid solvents, alcohol, scouring powder, steel wool etc.
The bathroom doors
The bathroom doors must be wiped after bathing so that condensation does not settle on the lower edge of the doors.
The bathroom doors must not be used for drying towels.
Floors
Take care of the floors
Always use felt under chair and table legs and underlays under office chairs on wheels.
Cleaning
Daily cleaning is done with vacuuming and washing with mild floor soap or ordinary washing-up liquid with a neutral PH value.
The floor is washed with as little water as possible and with a hard-wrung cloth or mop.
Do not use a steam mop.
Marks from rubber heels, chocolate, shoe polish and the like can be removed with benzine or mineral spirits.
Apply with a soft cloth and wipe the stain, but avoid scrubbing to scratch the floor.
Calcium
Water Hardness in Rødovre
The water hardness in Rødovre Municipality is 16-26, which is categorized as 'hard to very hard'.
High Calcium Content
The calcium content is high in Rødovre municipality, therefore you may experience more frequent scaling in your coffee machine or kettle.
Your faucets or handheld showerhead need more frequent descaling.
Your toilet needs regular descaling.
You'll need more soap when washing clothes in the washing machine.
Wiping:
Regular wiping of water and cleaning is the best remedy against scale. To avoid scale, always wipe down the shower after use and consistently empty the kettle.
Bathroom:
In the shower, squeegee the surfaces and dry them with a towel or cloth each time you use it – this way, you'll only need to descale occasionally. The shower curtain should be washed in the washing machine to remain scale-free.
Toilet:
The toilet brush should be used regularly (preferably daily), scrubbing thoroughly at the bottom and along the flush rim – occasionally, use toilet cleaner for hygiene purposes.
Kitchen Sink:
Using a dish brush and detergent regularly in the sink prevents scale buildup, making it easier to handle later.
Tiles
Tiled floors and wall tiles
Do not use any type of limescale remover containing acid on tiled floors and wall tiles, as it breaks down the joints. Cleaning is done by washing with lukewarm soapy water (soaked soap shavings).
Tiles must not be applied with polish or wax.
Paint
This paint is used int the appartement:
Walls and ceilings: Beckers Scotte 5 RAL 9010
Above the kitchen: Beckers GT 20 RAL 9010
Wood: Beckers Snickrisfinish 40 RAL 9010
Toilet walls: Caparol 20 Vit
Cupboards
All materials are surface-treated from the factory. For repair of minor scratches and other maintenance, Bloch Property Administration must be contacted.
Cleaning cupboards
Cabinets are cleaned with a mild detergent.
The cabinets must not be exposed to continuous water. Therefore, water splashes etc. wipe off immediately.
Toilet
Clean the toilet of limescale
The toilet is energy-saving, which means that it uses less water when it flushes.
This means that when you use both the small and large flush, less water is used, it is often enough and just a habit compared to the old toilets.
When water is saved, a laver’s flush gets into the toilet bowl, and more limescale is therefore formed in the toilets.
It is therefore important that you remove limescale in the toilet more often.
For this, cleaning agent for toilets with limescale remover is used.
Clean with a dishwasher tablet/descaling tablet in the cistern
You can clean the toilet with a dishwasher tablet in the cistern. Watch the video here or below to see how.
- Remove the flush button by pushing up on the flush button.
- Take a descaling tablet and put it down the hole into the cistern.
- Reattach the flush button by pushing down on the flush button.
Toilet starts to run
Regularly check that the water in the toilet does not start to run. If the toilet starts to run, the landlord must be contacted.
Rooftop Terrace - Boards
No maintenance
The boards on balconies are maintenance-free.
They will turn grey over time, which suits the Bellishøj style.
If you choose to oil them, you are obligated to maintain them annually with oil.
Venting
It is important to ventilate
Even with a recycling system, it is important that you make sure to provide good natural ventilation in your home to maintain a healthy indoor climate.
A healthy and good indoor climate goes hand in hand with a daily ventilation of 5-10 minutes 2-3 times a day – all year round.
Many ventilate far too little in the winter months due to the cold. But precisely at that time of year, there is the greatest need for ventilation – precisely because we quite naturally spend more time indoors behind closed windows.
You don’t need to turn off or turn down the heat on the radiator, just venting for 5-10 minutes, the system will use more energy and therefore money if you think and turn off the radiator than if you left it on when out air out.
Water trap under the sink
Water trap must be cleaned
To prevent the sink and kitchen sink from becoming clogged, the water trap should be cleaned as needed, but min. once a year.
Initially, this can be done with an old-fashioned mop:
- Hold a cloth in front of the sink overflow and pump a few times with the suction cup.
- You are welcome to fill the sink with a little water, then the vacuum effect will be greater.
- If this is not sufficient, the water trap must be disassembled and cleaned with soap and water.
Blocked watertrap
If your kitchen sink has stopped, you must clean the water trap, which sits under the kitchen sink in the kitchen cupboard.
Find a video guide here., or continue reading.
Here’s how you do it:
- Place a bucket under the water trap.
- Loosen the water trap by unscrewing the 2 plastic cuffs.
- Please note that the black rubber gasket must NOT be removed from the pipe, it must remain in place.
- Pour the water into the bucket so that the pipe is empty – clean the pipe by running a cloth through the pipe.
- Screw the tube on by screwing the 2 cuffs back on.
- Leave the bucket standing – turn on the water and test that you have scrubbed the water trap properly again.
Water Pressure, Shower
You can increase the water pressure in the shower
The shower is also low-energy, so the water pressure may feel low.
Hvis du ønsker at forøge vandtrykket, kan du se videoen herunder eller gøre følgende:
- Turn the open/close knob on the mixer tap all the way until it can't go any further.
- Press the button on the handle that adjusts the water pressure.
- Now turn the knob further until the water pressure is increased as desired.
Water Pressure, Faucet
Descaling faucet
If a proper jet of water does not come out of your faucet, the aerator needs to be descaled.
Watch the video here or read below how to do it.
Here’s how you do it:
- Wrap a soft cloth around the aerator so that it is not damaged, loosen it with pliers by turning clockwise.
- When it is loose, you can unscrew it with your fingers.
- Rinse it
- Put it in a glass of vinegar water overnight to loosen the limescale.
- Rinse the aerator
- Put it on the faucet – screw it in by turning it counter-clockwise, turn it an extra time so it’s really tight.
- Turn on the water and test that the water jet has become normal.
Windows - Cleaning
Open the window fully
You can open the window fully so that it can be cleaned on both sides. Watch the video on how to do this here.
- Open the window fully
- This allows the window to be cleaned on both sides.
Washing Windows
Cleaning the glass, frame, and casing is best done with a soft cloth or brush and lukewarm water with a little dish soap or other mild, environmentally friendly cleaning agent without abrasive effect or solvent.
There are no agreements regarding window cleaning.
Cupboards
The cabinets in both the kitchen and other cabinets are from JCN.
Additional cabinets can be ordered through JCN – Klaus Stilling via email: klaus@jkedesign.dk
Cabinets must not be permanently mounted unless they are from JCN.
Closing mechanism
If you find that the cabinets do not close properly, you can adjust this yourself. Watch the video on how to do it here or read the instructions below.
- Open the cabinet door.
- Turn the latch.
- If the latch sticks, push it out and adjust it again.
- It may take several attempts to adjust it correctly.
- Close the door.
Power Relay
Check that there is power on the relay
RCD Relay
There's no need to replace fuses as circuit breakers have been installed.
Check the distribution board – ensure all circuits are switched on. They should all be pointing upwards.
If there is no power in all circuits, this could be the reason why the appliances are not working.
Switch the circuit back on.
If the circuit keeps tripping, contact an electrician.
Book an electrician here
Please note that if a technician is sent out unnecessarily because you could have fixed the issue yourself, you will be charged for the cost through your rent.
Error reporting for the relay
If you wish to report an error with the relay, please note the following: If the error was caused by incorrect power connection made by yourself, the cost of an electrician will be charged to you through the rent.
Report relay error here
Ventilation
About the Nilan system
The ventilation system in the apartment is from Nilan
The ventilation system must not be switched off, as the building regulations, because of the increased sealing of the home in relation to environmental requirements, require air exchange.
The system is set for each individual apartment and the system’s openings must therefore not be screwed on.
Ventilation grilles must not be uncovered or blocked. The same applies to the valve in the bathroom ceiling.
The heat recovery system is an advanced ventilation system that transfers most of the heat energy in the air that is sucked out of the apartment to the fresh, cool air that is drawn into the apartment.
Thereby, the home is ventilated with fresh air, so that the indoor climate improves.
It ensures constant ventilation, which is important to ensure a good indoor climate and save energy in the home.
The heat recovery takes place through the system, which is a specially designed ventilation system that transfers the heat from the air that is sucked out of the apartment to the fresh air that comes in from outside the apartment.
There are 4 speeds which can be set on the system itself.
The benefits
- You save on heat by “reusing” the heat that is already in the house.
- You get a good indoor climate.
- You can get plenty of fresh air without wasting a lot of heat.
- You avoid odors and some harmful substances in the air, e.g. from radon and degassing from furniture and materials.
- The humidity in the house can be kept low, so you can avoid problems with house dust mites and mould.
- The system can filter pollen and particles from the air, which is an advantage if you, for example, suffer from asthma or have a pollen allergy.
Good Indoor Climate
It can be felt in the indoor climate that there is a ventilation system.
If condensation starts to form on the inside of the windows. Or the humidity increases so that it feels a bit like a greenhouse, it is because the system is not working optimally and it needs to be checked and most likely restarted.
Noisy System
If it makes noise, check if it needs to be restarted.
- The yellow button lights up, it needs to be restarted.
Check the filter and be sure you changed the filter.
Restart the system
If the yellow button lights up, the ventilation system must be restarted.
Watch this video guide to see how you do it, or continue to read.
- Push the 2 buttons for 10 seconds. The system will restart and the button will light up green.
4 Speeds
There are 4 speeds on the system which can be set on the system.
1: When you are on holiday
2: Normal
3: Guests
4: Many Guests
The locks in the rooms must not be adjusted, as they are adjusted to each individual home.
Maintaining the filter
Filters in the Nilan system
- The filters should be replaced approximately every 6 months.
- The filter should be cleaned approximately every 3 months.
- Note that you need to hold onto the door as it is not attached to the system.
Change filter
Se vejledning filterskift – dansk
See filter change guide – English
Clean the filter
The filter should be cleaned approximately every 3 months.
You can watch the video here on how to clean the filter or read below for instructions.
Here’s how you do it:
Note that you need to hold onto the door as it is not attached to the system.
- Loosen the two hinges at the top of the unit.
- Pull out the 2 filters.
- Brush them off with your hand or a soft brush.
- Place the filter back into the unit.
- Close the unit and reattach the hinges.
Maintaining the air valves
Never block the ventilation exhaust
Do not change the settings on the vents, as it disrupts the entire ventilation system adjustment for the apartments.
A dirty and partially blocked ventilation exhaust cannot replace the necessary air volume, which can lead to poor indoor climate, mold growth, moisture damage to walls and ceilings, as well as possible noise from the system.
Grate and air vents cleaning
Grates and air valves must be vacuumed regularly so that they do not become clogged with dust and dirt.
The brown ring around the air valve can be removed with a dry fiber cloth.
Vacuum the system and and brush the filters
You are welcome to vacuum the facility, which may be full of gnats, leaves, insects, etc.
Then the current or new filters have the best prerequisites.
- Switch off the system.
- Take the filters out while vacuuming.
- You can advantageously brush the filters free of dust and dirt, use a soft broom/brush.
- Turn on the system.
Windows
Avoid termic breaks
Avoid termic breaks - keep windows clear!
The windows must not be exposed to uneven heat, this means that nothing must be placed up against the windows or sticked anything on the windows.
Please read below.
Read the rules about the windows
Avoid termic breaks
The windows must not be exposed to uneven heat, this means that nothing must be placed up against the windows or sticked anything on the windows. Please read below Because it can cause temperature differences to occur in the glass, these temperature differences create tension between the cold and hot areas of the glass, and this is the reason for thermal breakage of the windows.
There must not be:
- Placed cushions, bags, plates or other things up against the windows.
- Stick foil, stickers or posters on the windows.
- Install curtains, roller blinds, pleated curtains or built-in blinds in the window wooden frames, as they can get too close to the windows.
- If curtains, roller blinds, pleated curtains or built-in blinds are installed in the wooden window frames too close to the windows, if they touch the windows, there may be a risk of temperature differences.
- Placed furniture very close to the window facades – especially on south and south-west facing facades.
- Light grills close to the windows.
- Switch on patio heaters close to the windows.
- Place cushion boxes close to the windows.
- Place garden furniture or other things next to or close to the windows.
Thermal break is easy to recognize
A thermal fracture is characterized by the fact that there are few fracture lines, and they proceed as even, clean fracture lines from the glass edge at right angles to it and towards the center of the glass. Thermal fracture is very characteristic and is only recognized at the edge of the glass.
Damage to the window must be reported
You must report a broken window below, please attach pictures of the window.
A thermal break is not covered by the landlord and must be borne by the tenant.
Installation in the window frame
No curtain rods, blinds or the like may be set up in the interior window frame or clearing .
Curtain rods and blinds can be installed in the wall instead.
Just be sure that there is a distance of at least 10 cm, so that these do not touch the windows, as these are energy windows.
Installation of hooks
No hooks, child restraints or anything else may be installed without prior permission from Bloch Ejendomsservice.
No hooks or anything else may be inserted into the external aluminum frames.
Washing Windows
Cleaning the glass, frame, and casing is best done with a soft cloth or brush and lukewarm water with a little dish soap or other mild, environmentally friendly cleaning agent without abrasive effect or solvent.
There are no agreements regarding window cleaning.
Child Safety Lock
Windows, Child Safety Lock
The windows are equipped with child safety locks. Watch the video here, to see how you open the windows, or follow the instructions below.
Open the window.
Slide the window slightly backward.
Push the lock up with a finger.
Open the window.
The child safety lock will automatically activate when the window is closed.
Window - Child Safety Lock
How to open the window
The windows are equipped with child safety lock. Watch the video here to see how the windows are opened.
- Open the window.
- Slide the window slightly backward.
- Push the lock up with a finger.
- Open the window.
- When closing the window, the child safety lock will automatically engage again.
Exterior conditions
Waste
Sorting your waste
Please sort your rubbish
You have received green bins for food waste and information leaflets.
Cardboard, boxes and boxes that do not fit in the bins must be put in the rubbish bin.
You can read more about how to sort your waste in the Molok containers below.
Read the municipality's sorting rules.
Green food waste bags
You can pick up food waste bags at the recycling station free of charge at any time.
The waste shed
The shed is located behind the building by the stairs down to the fire escape.
Below you can read all the recycled waste you can put in the shed.
Please respect the environment and each other and sort properly and help keep the shed tidy.
Batteries
The batteries must not be thrown away with any waste, they are very harmful to the environment.
You can hand in batteries in the container in the shed.
Hazardous Waste
The code is 2610
- Oil and chemical waste
- Energy saving light bulbs
- Insect and plant poison
- Chemical residues
- Mercury thermometers
- Paint and varnish
- Plant fertilizer
- Spray cans
Remember to:
- Bottles, cans and buckets in the environmental box must be securely closed
- The contents of bottles, cans and buckets must not be mixed together
- Clearly mark what is in the different containers in the environmental box
- The lid of the environmental box must be completely closed
Fireworks can only be handed in at the recycling station.
Medicines and needles must be handed in at the pharmacy.
Textiles
- Clothes also used clothes
- Towels
- Curtains
- Table cloths
- Linens
- Tea towels
It must be worn and holed. It must be clean and dry.
Textiles are not shoes, belts and bags, or clear cloths.
Shoes, belts and bags can be returned for recycling.
Dishcloths must be disposed of as residual waste.
Slightly Flammable
Small combustibles – also called waste suitable for burning, are typically the bulky waste that remains after you have sorted out the recyclable bulky waste. Much waste of this type can, if you are attentive and careful, be sorted out into other types of waste, which can be recycled instead of being sent to incineration.
Examples of small combustibles are:
- Foam
- Flamingo
- Dirty cardboard
- Covering paper and plastic with paint residues
- Rags – Ring binder
- Carpets
- Bicycle tires
- Suitcases and bags
- Paint buckets with dried water-based paint
- Linoleum
Most waste can be burned, but there are still several things that must not be thrown out as waste suitable for burning. This applies, for example, to products made from PVC, garden waste, impregnated wood, household waste, clean cardboard, clean wood, electronic waste, batteries and hazardous waste. The cleaner waste we burn (i.e. without electronics, batteries, PVC, etc.), the cleaner slag we get at the incinerator and the less residual product.
Dimensions for small combustibles: Max 1 x 1 x 0.5 meters and max 25 kg per object.
Small Electronic
Small electronics and screens must be kept separate and handed in sorted as bulky waste
Small electronics
• Hard drives
• Keyboards
• Coffee machines
• Stereo
• coffee machines
• Microwaves
• Toasters, etc.
• Shavers, electrical shavers
• Blow dryer, straightener, etc.
• Cables and wires
• Cell phones
Screens
• Tablets
• Monitors
• Television
• Flat screens
• Laptops
Small electronics Small electronics are smaller electrical household appliances of various kinds. These can be mobile phones, hair dryers, electric toys, electric toothbrushes, etc. Electronic waste contains a wide range of problematic substances such as brominated flame retardants, PCBs and PVC, but they also contain a number of rare and valuable metals that, from a resource point of view, must be recycled in connection with the manufacture of new equipment.
Screens must be sorted by themselves. They contain a number of printed circuit boards which contain precious metals which can be recycled, for example copper, gold and silver. It burdens the environment and costs energy and raw materials to extract the metals. LCD screens are made of two layers of glass, and between the layers there are liquid crystals. The glass can be recycled and so can the crystals.
Big Iron and metal
Large iron and metal is anything that consists primarily of metal and does not contain electronics or hazardous waste.
Examples of large iron and metal:
- Bicycles
- Drying racks
- Metal frame (under 1 x 2 m)
- Metal pipes or rails
Upholstered furniture
Upholstered furniture is mainly spring furniture, but is also an expression of composite furniture that consists of a mixture of wood, metal, fabric etc., and which cannot be immediately separated into pure types of waste such as wood and metal. Examples of upholstered furniture are:
- Spring mattresses
- Box mattresses
- Couches and armchairs
- Spring furniture
- Tiled tables
Glass and Porcelain
Do not throw out larger items than can fit in the container and the lid can close.
What are glass and porcelain:
Porcelain covers different types of products which are made of clay, glass, stone and the like. Porcelain is, for example, things made of porcelain, ceramics, earthenware, crystal, stoneware, heat-resistant glass and mirrors. The waste must not contain food residues when it is thrown away. Examples of porcelain are:
- Plates, cups and mugs
- Plant pots and planters
- Ceramics
- Fireproof glass dishes
- Crystal glasses and figurines
- Porcelain figurines
- Mirrors (smaller parts that can be in a bucket)
- Window glass (smaller parts that can be in a bucket)
- Coffee flask
It is important that heat-resistant glass (cafelatte glasses, oven-proof glass dishes) be disposed of as porcelain, as this type of glass cannot be reused together with packaging glass (jam glasses and wine bottles). Heat-resistant glass destroys the possibility of recycling packaging glass when it is mixed together.
Terraces and Balconies
Rules
Pleasant and neat
We want Englunden to be a pleasant and neat place to be, therefore we have some rules which ensure that Englunden appears neat, tidy and with a uniform look.
Neat balconies and terraces
Balconies and terraces must be kept clean and tidy.
Please do not use them for storage or counter storage.
No storage
It is not permitted to have anything other than garden furniture standing on the balcony. Cupboards, refrigerators and the like is therefore not allowed.
No Animals livestock
It is also not permitted to use the balconies for Animals livestock, including birds in aviaries.
Balcony boxes
Balcony boxes or other equipment must be placed on the inside of the balcony/guard and not on the outside of the balcony/guard, it must be kept clear.
Permission must be applied for before balcony boxes can be hung on the masonry.
Watering
Do you have balcony boxes. flower boxes or flower pots that need to be watered, so make sure that excess water does not run down to your bottom.
Window cleaning
There is no common agreement regarding window cleaning.
Take care
Take care and make sure that excess water does not run down to your basement.
Parasols and awnings
Balconies
There must be a parasol on the balcony, it must have a maximum width of 200 cm and a maximum height of 230 cm.
The color is dark grey/anthracite grey.
Terraces
There must be a parasol on the terrace, it must have a maximum island of 200 cm, there is no maximum height.
The color is dark grey/anthracite grey.
Properly securing the parasols
They must be properly secured against wind and gusts, so that it does not blow away. The resident is responsible for any damage caused by the parasol or other loose objects.
Bloch EA’s permission must be applied for and approved before setup.
The contact form must describe the desired material and image.
Bloch EA can require this to be taken down if it does not comply with the house rules or is in accordance with the agreement.
Awnings
Permission must be applied for before awnings can be hung up.
If permission has not been given by Bloch EA it can be required to be removed.
Shielding
Balcony fabric
You may only install dark grey/anthracite gray balcony fabric. It must go all the way around the balcony.
Attach a description and picture. It must only be set up when approved by Bloch EA.
Enclosures for glass balconies
It is not allowed to have enclosures on glass balconies.
Planting / Enclosure
Terraces must be separated/shielded with natural materials, e.g. planting of 0.8 m.
Bloch EA’s permission must be applied for and approved before setup.
The contact form must describe the desired material and image.
Bloch EA can require this to be taken down if it does not comply with the house rules or is in accordance with the agreement.
Hedge maintenance
The tenant must be responsible for maintaining the hedge, both on the outside and inside of the apartment’s attached terrace. If this does not happen, Bloch must maintain the hedge at the resident’s expense.
If the hedge is not looked after and goes out, Bloch EA can require the establishment of a new hedge when the tenant moves out.
The terrace is located in the edge zone facing the street it is the responsibility of the tenant alone to maintain the inner side of the fence/hedge, while the outer side taken care of by the Landlord.
Grill
Only gas grills and electric grills may be used, provided that consideration is given to the other residents.
Charcoal grills are not permitted.
Important: Location of the grill
The grill must NOT be placed against the window, it MUST be against one of the other sides/surfaces of the terrace or balcony.
There is a high risk of thermal breakage of the window if the grill is placed next to it, because it can cause a large temperature difference, which can cause a thermal breakage of the pane.
Child safety front door
We can put a child lock on the front door so that small children cannot open the front door.
You must order it in the form and we will make sure that it is installed.
Storage Room
Each apartment has a fixed storage room.
There are signs with address information on the storage rooms.
A padlock has been provided for the storage room.
A key fob must be used to access the storage rooms.
Handicap lift
Operation
It can be operated both with and without a key.
You can see how it operates in the video here.
Order a key
You can order a key for the elevator using the form here.
A deposit of 200 DKK is required, which will be refunded upon return of the key. here
Der betales 200 kr. i depositum, som returnes, når nøglen afleveres.
Parking
Parking Rules
You have to pay for parking in the Parking Basement.
Make sure to park within the marked P-Båse.
Q-Park ensures the correct signage and that the parking rules are observed in the area.
Bloch Ejendomsadministration has nothing to do with issuing fines or collecting fines.
Guest Parking
There is no guest parking in the Parking Basement.
Ordering a parking space
A parking space can be ordered, it takes up to 5 working days to receive an email with the parking conditions, which you must approve.
When the conditions are approved per mail, you will receive a link to Q-Park, where you register the car.
Order a parking space here.
Remember to update the license plate
You can register which car you want. If you get a new car – you must remember to change the registration yourself. the number in Q-Park’s system.
Parking space but no car
You can rent a parking space even if you don’t have a car. Just remember to register the car that will be parked in Q-park’s system.
Updated immediately
The new number plate is registered in Q-park’s system immediately.
Sensor
There is a sensor inside the Parking Basement, it now opens automatically when you have to leave.
Parking information
Camera with license plate recognition
The gate opens automatically if you have registered your car in Q-Park.
1 – Drive straight on the gate
2 – Drive forward slowly
If the gate does not open, the car is not registered in Q-Park.
Prices
A parking space costs DKK 475.
A parking space in the Parking Basement costs DKK 250 for 2 wheeled motorized vehicles.
When you have purchased a parking space, you are free to choose where you want to park in the parking garage, but you may not park in a disabled space without a disabled sign.
Order a parking space here.
Household appliances
User manuals
Siemens
The household appliances come from Siemens.
When reporting a fault in the appliances, it is important that you specify the model number, so they know which appliance is affected.
Before reporting a fault in the device, it is important to check if there is power and to consult the user manual.
If you request a technician because you are unsure how to operate the device, you will have to pay for the technician visit yourself.
Instruction for use
Manuals for all Hard Appliances can be found at the link below – enter the model number that appears on the machine.
Hood
The hood’s function
The hood is connected to the regrowth plant and therefore does not have an independent motor.
When hood extraction is needed, the extraction air and supply air are increased so that there is still a balance in the ventilation.
Therefore, an increased air function can be heard in the home when the hood is used.
Reduced performance
It is a low-energy range hood, so its performance might seem less effective because it is quieter than a motorized range hood.
You can test the function:
Take a piece of toilet paper – the range hood should be able to hold the paper up by suction.
If this is not the case, it is usually because you must:
Restart the Genvex System
Clean the filter
Read how to do so below
Restart the Genvekst System
You can see in the video here how to restart the system, with this the function of the hood should work optimally again.
It may also be a good idea to check whether the filter in the hood needs to be cleaned.
Clean the hood
Dailey Cleaning
The hood is cleaned with a damp cloth with washing-up liquid. Wipe the grease filter with a wrung-out cloth after each cooking session.
Clean the hood filter
When the filter in the hood becomes dirty, you can see it becoming sticky or discolored, then it must be cleaned.
You can see how in the video here or follow the instructions below:
- Remove the filter by pressing the buttons located by the 2 “handles” at one end of the filter.
- Put the filters in the dishwasher and wash it.
- Put the filters back on – first put the filter in place by putting it up in the hood at the opposite end of the button.
- Hold the button down, push the filter into place in the hood.
Induction hob
Induction hob not working?
If the induction hob does not work:
- Check that you are using an induction pan. A pot for induction has a magnetic iron bottom, so the induction hob is activated when the pot is placed on the hob.
- Check that you have not set the child lock on the induction plate – When you switch on the hob, if an L appears in the display. Then you have child seats on. Remove it before you can use the hob.
- Check the power is on.
- Read the manual what does the error code mean? Maybe you can do something yourself before asking for help.
Before reporting a fault with the induction hob:
Please be Aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Report an error with the induction hob here
Damaged Induction hob
If you drop something on the induction plate and it breaks, a new plate must be installed. You bear that expense yourself.
It costs DKK 3.950.
Order a new plate here
Order a Technician
Report an error with the induction hob
Before reporting a fault with the induction hob:
Please be Aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
You must use this for the email:
E-No., FD-No. and Z-No. for the machine – This is written on the data label in the open door. As well as a description of the problem and error code.
How to clean the induction hob
Watch the video about cleaning the induction hob here
Refrigerator/Freezer
The machine does not work
- Check that the power is on
- Take the instruction manual
- Check the error code
If the error cannot be corrected and still does not work, check the error code and request a technician.
Order a technician via the form here
Please be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Order a Technician
Before you report a fault with your refrigerator/freezer
Please be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
You must use this for the email:
E-No., FD-No. and Z-No. for the machine – This is written on the data label in the open door.
As well as a description of the problem and error code.
Defrost Refrigerator fridge
The freezer must be defrosted when the ice layer on the side is 10 – 15 mm thick. It is easier to defrost the freezer when it is empty or only slightly full.
Switch off the appliance and remove the plug from the socket.
Remove food items, drawers and shelves. Wrap food in several layers of paper and keep it as cold as possible.
Defrost all the ice by leaving the door open.
Regularly remove defrost water in the drip tray at the back of the cupboard during defrosting, as there may be a risk of it overflowing.
Clean and wipe the inside of the cabinet with a damp cloth.
Reinsert the drawers and shelves.
Close the cabinet and switch on the power.
Turn on and wait until it reaches the set temperature. It usually takes 4-6 hours.
Warning:
Never use sharp objects to remove ice as it may damage internal parts or lead to leakage in the cooling system.
Dishwasher
The machine does not work
- Check that there is power on the machine.
- Take the instruction manual.
- Check the error code.
- If the error code comes up about the water supply, check the water supply and open the water under the kitchen sink
- Check that there is power on the machine, if not insert the plug into the socket.
Order a Technician
Be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Before you report a fault with your dishwasher
Please be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
You need this for the Contact form:
E-No., FD-No. and Z-No. for the machine – This is written on the data label in the open door.
As well as a description of the problem and error code.
Questions regarding the dishwasher
If you have questions about the Dishwasher contact using the form here
Clean the dishwasher
To eliminate bad odours, leftover food residue, grease and limescale, Siemens recommends using dishwasher cleaner every 4 to 6 months.
Clean the filter
How to clean the filter in the dishwasher
The filter system consists of:
- A coarse sieve
- A flat, fine sieve
- A micro sieve
The strainers keep impurities away from the dishwasher’s pump. The impurities can sometimes block the strainers. Thorough cleaning of the strainers is important to ensure a clean filter.
1. After each rinse, check the strainers for residue.
2. Unscrew the grid filter cylinder and remove the grid system.
3. Remove any residue and clean the filters under running water.
4. Reinstall the grid system in reverse order making sure the arrow markings point towards each other when in place.
Oven
The machine does not work
- Check that the power is on
- Take the instruction manual
- Check the error code
If the error cannot be corrected and still does not work, check the error code and request a technician. here
Please be aware : If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Dryer
The machine does not work
- Check that the power is on
- Take the instruction manual
- Check the error code
If the error cannot be corrected and still does not work, check the error code and request a technician.
Please be aware : If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Order a Technician
Before you report a fault with your dryer
Please be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
You must use this for the email:
E-No., FD-No. and Z-No. for the machine – This is written on the data label in the open door.
As well as a description of the problem and error code.
Washing machine
The machine does not work
- Check that the power is on
- Take the instruction manual
- Check the error code
If the error cannot be corrected and still does not work, check the error code and request a technician.
Please be aware : If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
Order a Technician
Before you report a fault with your washing machine
Please be aware: If a technician will be sent out and the visit is not required because you could fix the problem yourself. You will be charged the fee in the rent.
You must use this for the email:
E-No., FD-No. and Z-No. for the machine – This is written on the data label in the open door.
As well as a description of the problem and error code.
Low energy Residential Property
Apartment low energy
The building is a low energy residential property, which means, among other things, that there are rules for how much energy and water can be discharged. Because the earth’s resources such as water and heat are saved.
Residents’ expenses for water and heat will often be lower due to the way the building is constructed.
For example, less water comes out of the taps and flushed down the toilet. The window sections are larger, the apartments are ventilated by recirculation systems and the radiators use less energy. There are rules for how much heat is emitted from radiators and underfloor heating and the heat loss is minimized.
There will therefore be some things that are different from your previous homes, we have described this below, if you have any questions you are always welcome to contact us via the Contact form.
Windows low energy
The windows are 2-layer low-energy windows, these windows insulate better than thermal windows and are thus energy-saving.
No more drafts and chills
Energy glass has an invisible coating that reflects the heat back into the room. This means that low-energy windows with energy glass allow more of the sun’s heat into the house than it escapes.
The better insulation means that no cold falls from the windows – you avoid drafts and cold air when you sit close to your windows in cold weather. When it’s hot outside, the low-energy glass prevents radiant heat from heated walls, stones and tiles from entering – thereby keeping it a little cooler inside despite high temperatures outside.
Radiator low energy
Please note that the radiator is an energy-efficient radiator and may not get very hot. You may experience it being warm only at the top.
Depending on how you set the radiators, they may not constantly call for heat as the thermostat will sense that the area where the radiator is located is already warm enough.
Therefore, one radiator may be slightly warm while the other remains cold.
These types of radiators do not use as much energy as older models.
Venting
Even with a recycling system, it is important that you make sure to provide good natural ventilation in your home to maintain a healthy indoor climate.
A healthy and good indoor climate goes hand in hand with a daily ventilation of 5-10 minutes 2-3 times a day – all year round.
Many ventilate far too little in the winter months due to the cold. But precisely at that time of year, there is the greatest need for ventilation – precisely because we quite naturally spend more time indoors behind closed windows.
You don’t need to turn off or turn down the heat on the radiator, just venting for 5-10 minutes, the system will use more energy and therefore money if you think and turn off the radiator than if you left it on when out air out.
Bathroom
It is a low-energy bathroom, so there is lower consumption of water and heat.
For example:
- Less water is used when flushing the toilet.
- The water pressure in the shower is lower.
- The room temperature is measured as a combined temperature of both room and floor heating.
The Toilet
It uses less water when flushing, both for small and large flushes, which is sufficient and just a matter of getting used to compared to older toilets.
When water is saved, a laver’s flush gets into the toilet bowl, and more limescale is therefore formed in the toilets.
